Privacy Policy & Consumer Intake Disclosures
Effective Date & Last Revised: October 15, 2026
Important TCPA Consent & Communication Disclosure
By submitting your telephone number, email address, and home project details through any intake form or telephone call on basementwaterproofinglowell.com, you provide your express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable state consumer protection laws.
You agree that Lowell Basement & Foundation Experts and its affiliated network of independent licensed contractors may contact you regarding your waterproofing, sump pump, or foundation inquiry via phone calls (including artificial voice, pre-recorded messages, or automated telephone dialing systems) and SMS/MMS text messages at the number you supplied. Consent is not a condition of purchasing any goods or services. Message and data rates may apply. Reply STOP to cancel SMS alerts at any time.
1. Scope of This Policy
This Privacy Policy applies to personal information gathered through basementwaterproofinglowell.com (the "Website"), telephony routing systems, web forms, and related software platforms operated by Lowell Basement & Foundation Experts ("we", "us", or "our"). We are committed to protecting homeowner confidentiality while efficiently routing service requests to verified local waterproofing specialists serving Lowell, MA and Middlesex County.
2. Information We Collect
To facilitate free in-home moisture assessments, engineering estimates, and 24/7 emergency water damage response, we collect information you voluntarily provide:
- Contact Identifiers: First and last name, residential street address, municipality, postal code, telephone number, and email address.
- Project Specifications: Foundation type (e.g., stone masonry, poured concrete, cinder block), observed moisture issues (cove joint seepage, floor heaving, sump pump failure, mold smell), and project urgency.
- Phone & Voice Communications: Call logs, caller ID numbers, call duration, and inbound timestamps when contacting our emergency line at
(978) 555-0199. - Technical Metadata: IP address, browser user-agent, referring URLs, and device telemetry to combat spam submissions and optimize website responsiveness.
3. Third-Party Contractor Matching & Data Sharing
Lowell Basement & Foundation Experts operates as an engineering-driven matching and referral platform. We do not sell your personal data to non-affiliated mass-marketing data brokers. Instead, your submission is routed to vetted, independent licensed basement waterproofing, drainage, and foundation repair contractors who service your specific Massachusetts ZIP code.
When you request an estimate, participating contractor partners receive your contact information to contact you directly, evaluate site plans, schedule in-home visits, and provide binding repair bids.
4. Data Storage, Security & Cloudflare D1 Architecture
Lead data captured on this website is processed using edge encryption and written directly to enterprise Cloudflare D1 SQL storage with restricted administrative credentials. We utilize TLS 1.3 encryption in transit and AES-256 encryption at rest. While we maintain rigorous physical and electronic safeguards, no method of Internet transmission is 100% impenetrable.
5. Your Privacy Rights & Opt-Out Procedures
Homeowners retain comprehensive rights regarding their personal data under Massachusetts General Laws Chapter 93H and applicable federal privacy regulations:
- Right to Know & Access: You may request a summary of the personal information retained in connection with your estimate request.
- Right to Deletion: You may request that we purge your lead record from our active routing database.
- Opt-Out of Communications: To cease receiving telephone calls or text messages, email our compliance desk or reply
STOPto any SMS notification.
6. Contact Information
For privacy inquiries, compliance requests, or data deletion petitions, contact our compliance officer at: